FAQ - Classic Chelsey




How long is the shipping time?

Shipping usually takes 2 to 3 weeks from the order date. But it can arrive as early as 5 days depending on your location!

How much should I pay for the shipping?

Shipping fees may vary depending on the address provided, size of the item, and location of the supplier. But you don’t have to worry about that since we will calculate the shipping fee for you at checkout.

Do I need to pay duties and taxes?

Customs policies vary from country to country. With that said, we don’t have full control of taxes and are unable to determine how much these charges would be if applicable.

If you encounter this in the future, you may want to contact your local customs office for clarification. Or you may send us a message at Classic Chloe and we’d gladly help you.

I see myself doing amazing things with this product! How do I make a purchase?

Here at [store name], we have simplified the buying process in 3 easy steps without going through countless pop-ups and buttons.

  1. Select the item with the variants of your choice (size, color, etc.) and push “Add to Cart”.
  2. Enter the quantity of your order (and discount code if you have one). Then continue to “Checkout” and put your shipping information & method of payment.
  3. Once all the information is complete, push the “Complete Order” button to finalize your order. Also, don’t forget to keep the order tracking number so you can track the status of your order.
Are there any warranties/guarantees for my order?

Definitely! We offer a ZERO-risk 30-day return policy so you can shop with peace of mind!

If you want to know more about our return policy, click here.

My preferred style/size/color is not available at the moment. When will you restock?

We can’t tell when the items will be restocked since the products come from various suppliers.

But if you’re willing to wait until your preferred style/size/color is restocked, tap the “Out of stock? Notify me!” button so you’ll know when your desired item is already available right away.

This isn’t what I expected! How can I return my order?

We hear you loud and clear! Not all products will meet our expectations.

So if you think your order didn’t live up to your expectations, send it back to us within 30 days for a refund or replacement — whichever is applicable.

I like you guys! How can I get in touch with you?

Thanks for having an interest in us. We really appreciate it!

You can get in touch with us by sending our 24/7 amazing customer rep team at hello@classichloe.com. Or you may contact us here on our website.

And when you subscribe to our newsletter, we’ll give you valuable content and discount codes from time to time designed to make your life easier. Think of it as a token of gratitude.